Monitoring a shared inbox is just as easy as monitoring an individual Gmail account, so you won’t need to spend hours training new members of your customer service team. By speeding up your response time, a shared gmail inbox can improve the overall quality of your team’s customer service. Instead, an urgent request can be handled by anyone who has access to the inbox. Your customers won’t have to wait until a specific member of the customer service team is available to get a response to their request. Sending all customer requests to one inbox makes it easier for your customer service team to work together on resolving customer issues. Everyone on your customer service team will have access to all of the emails sent to the inbox, which increases visibility and transparency. Having one shared email address for your entire customer service team makes it easier for customers to remember who to contact when they need assistance.
Some of the benefits of a Gmail shared inbox include:
There are many reasons why you should consider setting up a G Suite shared mailbox for your customer service team. All they will see is that it was sent to the email address. But the customer won’t see that it was sent to multiple team members. If the customer responds to the email, this response will be sent to every member of your support team. Regardless of which member of your team responds, the email will be sent from the shared email address. If a customer emails the address, it will go to every member of your customer support team.
BEST SHARED INBOX APP PASSWORD
They don’t need to create a unique log-in and password for the shared mailbox.īy creating a shared inbox in gmail, you are allowing every member of your sales or support team to access the inbox to read and respond to emails just as they would if they were the sole owner of the inbox. Say you create a shared inbox for your customer service team with the email address To access the shared mailbox, users simply need to log into their email account. To illustrate how a Gmail shared inbox works, consider this example. How it works: an example of a customer messaging a team inbox for sales and customer service
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